How to place an order .
Order by Phone
An Allisonia sales representative can be reached by phone at 1-866-886-4555 from 8:00 am to 5:00 pm Central Standard Time Monday through Friday to assist with ordering.
E-mail Order
We are happy to accept your order by e-mail. Simply download our Sales Order form, sign and send as an attachment to: sales@allisoniamedical.com
Fax/Mail Orders
Fax your completed and signed Sales Order form to 931-649-3177. The Sales Order form can also be mailed to: Allisonia X-ray and Medical Supply, LLC, P. O. Box 743, Estill Springs, TN, 37330. Please make sure your name, address, daytime phone number, credit card number with expiration date, and complete ordering information are included.
Changing and Canceling the Order
Changes or cancellations to an order will only be approved the day the order is placed and could require written notice. However, rush and same day shipping of an item at the Customer’s request, is an exception to this policy and NO changes or cancellations will be accepted.
* Sorry, no C.O.D. orders
* Please note that we do not accept orders from Customers outside the U.S.
Shipping and Delivery
Orders are typically shipped within 48 hours of a purchase notice (subject to stock availability). However, orders paid for by check or money order will be shipped as soon as possible after the payment has cleared. Due to size or weight, some items may require extra time for delivery. We ship UPS ground whenever possible. Large items may require a freight dock or forklift. We can arrange for inside delivery to Customers who do not have a freight dock or forklift; however, additional charges may apply. Please contact a sales representative to make special shipping arrangements.
Payment
For your convenience we accept [American Express, Discover, Master Card and Visa]. We also accept personal checks and money orders. Please note that it may take up to 10 business days for your check or money order to clear before the order is shipped. Payments by check that cannot be processed due to insufficient funds are subject to a $25 fee.
Payments can be mailed to: Allisonia X-ray and Medical Supply, LLC, P. O. Box 743, Estill Springs, TN, 37330.
Transportation Charges
All shipping charges are the responsibility of the Customer and must be included with your payment. Please call 1-866-886-4555 to verify the charge amount before submitting your order.
Refused Orders
If a Customer refuses delivery of ordered products, return shipping charges and restocking fees will be withheld from any monies that would be credited back to the buyer. No refunds will be issued on specialty or customized items.
Lost or Damaged Goods
If your shipment arrives damaged or incomplete, it is the Customer’s responsibility to note visible damage or shortages on the bill of lading BEFORE the carrier leaves. Failure to note any discrepancies on the bill of lading could void any attempted freight claim and/or delay or forfeit Customer credit. Whether the damage is visible or concealed, KEEP ALL PACKAGING MATERIALS FOR THE CARRIER INSPECTOR. Reporting and inspection must be made within five (5) days after delivery.
Product Setup
Some items may require assembly or specialized setup. Allisonia does not offer services to uncrate, assemble or otherwise make use of the products we sell. It is the Customer’s responsibility to acquire and pay for these services.
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